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FAQ

What’s the material of your jewelry/products?

Most of our jewelry was made of sterling silver and created sapphires. Sapphire is more durable, valuable and lasting brilliance, which is more suitable than cubic zirconia.

Do you have any retail locations?
We currently only have an online store. We may have retail locations in the future.

Will your jewelry turn my finger green?
No, our jewelry won't turn your skin green. Most of our rings are made of 925 sterling silver. Jewelry that turns your skin green is made of copper.

Are the stones real diamonds?
All of our jewelry is manufactured using the best quality handpicked stones. We use the latest non-tarnish 925 sterling silver and the stones are lab created gemstones.

How do you secure my payment information?
We understand that the safety of your personal information is extremely important to you. We take security very seriously and do not process any of your payment information ourselves. All payment related matters on Jewmara are handled by PayPal.

What payment method do you accept?
We accept PayPal Express, PayPal Credit, and all major credit cards.

Can I modify or cancel my order?
If you did not pay for the order, then you can modify and reorder.
If you finish the payment for your order, you can cancel or modify it in 24 hours for any reason. If more than 24 hours, Please send a request to our customer service "service@jewmara.net” representatives your order for assistance.

How to return the order?
To request a return, or if you otherwise require assistance, please email us at: service@jewmara.net. After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Once an inspection is complete, your return will be fully processed.

If I don’t like the product I purchased?
We want you to feel free when shopping at Jewmara, which is why we offer a 30-day return/exchange policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account.

What is your return policy?
We offer an easy, hassle-free 30-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of the delivery date.